Thursday, February 12, 2009

Updates on MMS for Sprint Blackberrys

The Sprint Blackberry team has responded.  Click here to see the post.

Update #5: SarahKS has acknowledged that alot of users are unhappy with the current implementation of MMS
Posted: 02-12-2009 07:48 AM

I notified the BlackBerry group that there are some Buzz members users unhappy with the experience. When I receive the response, I will post it.

Buzz About Wireless Admin

Update #4: I responded with the following:
Posted: 02-06-2009 04:51 PM

SarahKS, I can tell you EXACTLY what's wrong with the way Sprint setup the MMS experience:

The convenience of MMS was being able to send out a message including pictures, short audio clips, or even short videos without us having to figure out who the carrier of the recipient is, and what their phone carrier's email domain was.  We finally got that ability to send our MMS messages without that extra hassle.

Now the problem we have here is us Blackberry users not directly receiving our MMS... We're not directly getting our messages; instead we're getting an SMS notification saying "Hey, you have a message, click here to see it!" WE DON'T WANT THAT.  It makes the whole process counterproductive.

You guys are throwing hurdles for us and further complicating the whole process.  We shouldn't have to jump through hoops to get our messages.

Seriously guys, get with the program... I don't understand why you have to superimpose your own services on top of what the normal MMS protocol should be.  If you guys can't properly integrate your services with the way the process should be handled, then get rid of that service and let us receive these messages directly.

No other carrier complicates such a simple process as much as you guys do.-_-;;

Update #3: SarahKS responded with the following:
Posted: 02-06-2009 03:33 PM

Sorry for the delay in posting this. I did get confirmation about how MMS/Picturemail works on the Curve and Pearl.

The outgoing is MMS, the incoming is SMS (you get a link to PM).

Buzz About Wireless Admin

Update #2: SarahKS responded with the following:
Sprint Administrator
Posts: 446
Registered: 08-25-2008
Message 36 of 38
Viewed 10 times

I doubt that I can get an answer today, but I will ask someone from the Blackberry team to look at the issues and write up exactly what the experience is supposed to be.

Buzz About Wireless Admin

Update #1: I've put up an inquiry asking one of the Sprint representatives on the BuzzAboutWireless forum to find out what the intended way we're supposed to be receiving MMS messages:
Posts: 6
Registered: 08-13-2008
Message 35 of 38
Viewed 15 times

SarahKS, can you find out if we're supposed to be receiving MMS messages as a SMS w/ a text link to the message?  I'm seeing messages sent to me as MMS going through my Sprint picturemail account, yet on my phone I'm still getting SMS texts with a link to the message.  It was my understanding that we're supposed to be receiving MMS messages with pictures/audio included.

More to come as soon as I recieve the info.